Microsoft has recently introduced OpenAI embedded into Microsoft Dynamics and development tools that allow businesses to build intelligent chatbots.
The new capability, called Copilot is designed for Microsoft’s Dynamics business applications and appears as writing assistants and other tools. Microsoft Copilot, part of the new Azure OpenAI Service, give developers full access to Generative AI through Azure, including OpenAI’s ChatGPT and Dall-E 2. ChatGPT, a free-to-use service model, is currently embedded in DevOps, Dynamics 365, and Power Platform, enabling developers to easily review and approve code.
However, it is important to note that GPT is not without its challenges, including factual inaccuracies and biased content, which highlights the importance of high-quality data storage in Dynamics 365.
New features enable predictive analytics, sentiment analysis, and chatbots. Predictive analytics can help marketers anticipate customer behaviour and adjust their campaigns accordingly, while sentiment analysis can monitor customer feedback and social media sentiment to gauge how customers feel about a brand. Chatbots, on the other hand, can provide 24/7 customer support and help customers find the information they need quickly and efficiently.
Furthermore, Dynamics 365 also uses AI to provide personalized product recommendations to customers based on their previous purchases and browsing behaviour, enabling businesses to upsell and cross-sell more effectively.
Overall, these AI capabilities in Dynamics 365 can help businesses automate tedious tasks, save time, and make more informed decisions based on data-driven insights, ultimately leading to better customer experiences and increased revenue.
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