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The Support

Revolutionise the way you support your customers▲

Are you struggling to close your customers support tickets? Your search engine should not be your first line of support. It’s time you sit back, relax and log a ticket with Cloudmania.

Unparalleled Partner Support▲

Cloudmania provides SLA backed, flexible support plans for businesses of all sizes. Simplify, fast track and strengthen your capability to support your customers in the cloud by utilising our expertise coupled with prioritised escalation to Microsoft.

  • Resolve tickets faster
  • Expand your cloud capability and delivery
  • Prioritised escalation to Microsoft
  • Free exam vouchers for qualifying customers
  • In country support
  • Local billing

A variety of support plans

Whether you require pre-sales support, post-sales support or a combination of both, we have something just for you.

Reactive support

Who are you going to call for break/fix support? Ghostbusters? Cloudmania offers SLA backed response times to ensure your tickets are always executed by professionals with priority.

Proactive support

Your success is our success and that’s why we offer proactive services including workshops, assessments and consults to help you grow your cloud practice.

Microsoft prioritised support

Skip the queue and get the feedback you need with prioritised ticket escalation to Microsoft.

Certification support

Cloudmania offer you exclusive guidance and support for your certification journey. Achieve more success by leveraging our expertise to develop your cloud competencies

Account management

Rest easy knowing our dedicated in country Partner Development Managers (PDM) and Partner Technical Support (PTS) team are ready to assist when you need it most.

Find out more▲

Download Partner Support Plan

Simplify, fast track and strengthen your capability to support your customers in the cloud by utilising our expertise▲